Terms & Conditions

Last updated: 22 May 2026

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By using this website or placing an order, you agree to be bound by these Terms.

Please read them carefully before making a purchase.

1. About Us

For The Love of Wellies (“we”, “us”, “our”) operates the website located at:

fortheloveofwellies.co.uk

If you have any questions regarding these Terms, please contact us using the details provided on our website.

2. Use of This Website

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian
The information you provide is accurate and complete
You will not use the website for unlawful or fraudulent purposes
You will not interfere with the security or operation of the website

We reserve the right to refuse access to the website or services where misuse is suspected.

3. Products & Availability

We make every effort to ensure product descriptions, images and pricing are accurate.

However:

Colours may vary slightly depending on your screen or device settings
Product images are for illustrative purposes only
Availability may change without notice
We reserve the right to discontinue products at any time

If a product becomes unavailable after an order is placed, we may cancel the order and issue a refund.

4. Pricing & Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before orders are dispatched.

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

If pricing errors occur due to technical issues or human error, we reserve the right to cancel affected orders and refund any payments made.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not guarantee acceptance.

A contract between you and us is formed only when your order has been dispatched.

We reserve the right to:

Refuse or cancel orders
Limit quantities purchased
Decline transactions suspected of fraud or misuse

6. Delivery

We aim to dispatch orders within the estimated times stated on the website, however delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Courier issues
Customs delays
Severe weather
Postal disruptions
Incorrect delivery information supplied by the customer

Risk in products passes to you upon delivery.

Ownership of goods transfers only once full payment has been received.

7. Returns & Refunds

Your statutory rights under UK consumer law are not affected.

If you purchase goods online, you may be entitled to a 14-day cooling-off period under the Consumer Contracts Regulations. (citizensadvice.org.uk)

To qualify for a return:

Items must be unused and in their original condition
Items should be returned in suitable packaging
Proof of purchase may be required

The customer is responsible for return postage costs unless the item is faulty, damaged or incorrect.

We reserve the right to refuse refunds for items returned in an unsuitable condition.

Refunds will be processed to the original payment method once the returned goods have been received and inspected.

Certain products may be exempt from returns, including:

Personalised or custom-made products
Hygiene-sensitive products where seals have been broken
Gift cards

Please refer to our separate Returns Policy for additional details.

8. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible with details and photographs where appropriate.

Where an item is confirmed as faulty or incorrect, we may offer:

A replacement
A repair
A refund

This is subject to your statutory rights under the Consumer Rights Act 2015.

9. Promotional Codes & Offers

From time to time we may offer promotional discounts or codes.

Unless otherwise stated:

Promotional codes cannot be combined
Codes cannot be applied retrospectively
Offers may be withdrawn at any time
Promotions may exclude certain items or collections

We reserve the right to cancel orders where promotional codes are used improperly.

10. Intellectual Property

All content on this website, including:

Logos
Branding
Product imagery
Graphics
Website design
Text and content

is owned by or licensed to For The Love of Wellies and protected by intellectual property laws.

You may not copy, reproduce, distribute or commercially exploit any content without prior written permission.

11. User Content

If you submit reviews, comments, photographs or other content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for marketing and operational purposes.

You confirm that:

You own or have permission to use the content
The content does not infringe third-party rights
The content is not unlawful, abusive or defamatory

We reserve the right to remove user content at our discretion.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Delays outside our reasonable control
Website interruptions or technical issues

Nothing in these Terms excludes liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Any rights that cannot legally be excluded under UK law

13. Website Availability

We do not guarantee that the website will always be available, uninterrupted or error-free.

We may suspend, withdraw or modify the website at any time without notice.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how your personal data is collected and processed.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of third-party websites and accessing them is at your own risk.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms from time to time.

Any changes will take effect immediately upon publication on this website.

It is your responsibility to review these Terms periodically.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through:

For The Love of Wellies Contact Page

These Terms & Conditions were drafted for a UK ecommerce retail website and should be reviewed periodically to ensure they remain accurate and compliant with current laws and business practices.

References used for UK consumer law and ecommerce guidance: (citizensadvice.org.uk)